Topic > Organization of repair facilities among users of a...

1. IntroductionThanks to the advent and development of computers, mobile phones and especially the Internet in our daily lives, the way people communicate has changed grotesquely, ushering in a new era for human beings. According to data from Internet World Stats, at the end of 2012 there were over two thousand million people worldwide connecting to the Internet, and this number of Internet users currently occupies 34.3% of the world's population. The Internet is not only a fundamental technology, but it has also become the main means of communication between people and has already influenced the way people communicate with each other. Conversation is therefore no longer exclusively a face-to-face act or a simple telephone chat. Currently, computer-mediated communication (hereafter CMC) appears to be more commonly practiced by individuals, as the Internet creates network spaces for those who are unable to exchange conversations in the presence of others. As mentioned above, rapid development in the globalized world has led to a proliferation of information technology, especially for Internet applications. Therefore, people simply connect with each other via online devices such as emails, websites, forums, online chats, to name a few. We will now deal with this new face of communication in the next section.1.1. Computer-mediated communicationCMC is a new mode of communication carried out using computers and portable devices that combine telephony and computing (e.g. smartphones with social networking apps), allowing people to chat and connect with each other without having to exchange information face-to-face face. the face speaks. Through computers and the Internet people can communicate without limits of time and space. A... middle of the paper... ion. Furthermore, CMC interaction helps participants convey messages to a group of people at the same time instead of having point-to-point communications (Etzioni & Etzioni, 1999). On the other hand, those researchers who consider web-based interaction as a third mode of language may see it as a bridge between students' written and spoken skills (Chun, 1994). Davis and Brewer (1997) gave the term “spoken writing” to the language used in CMC, and Crystal (2001) called it “written speech.” Crystal (2001: 47-48) has argued that CMC should be seen as a “true 'third middle'”. Örnberg (2003) argued that CMC is a different mode of communication due to the medium. It is not spoken or written but the message is typed using the keyboard. It was concluded that CMC determines a conversational structure different from that of interaction with FTF.