Provides competitive advantages to the organization (Kalakota & Robinson, 2003). Information technology (IT) enables and requires changes in communication and interaction patterns within and between organizations (Mathiassen & Sorensen, 2011). IT implementation offers the opportunity to forward and backward information within and across the boundaries of an organization. These boundaries change the operating environment of the organization (Bartoz, 2008). Therefore, it is essential to understand the external tendencies that promote performance, known as contingency theory (Rider, 2009., Yukl, 2006). This theory describes the importance of accepting technologies and innovation in highly competitive markets to ensure effectiveness and cost efficiency (Levasseur, 2004). It focuses on the external determinants of organizational structure and behavior. Contingency means that one thing depends on other things (Daft, 2013). It becomes very important for an organization as it continuously promotes widespread technological innovation and radical changes in design where organizational systems interact more and more because IT implementation not only improves the communication system but also establishes a good system of record keeping (Warsaba, 2006). Therefore, the use of IT in QCHS helps to reduce the waiting time for counseling to some extent through online intake assessment