I would explain one solution to him: the homeowner's insurance would cover the damage to the door and the stolen property. I would also explain to him that it would not be necessary to go to the Consumer and Tenancy Tribunal as the problem can be resolved in civil court. Bob is responsible for the damaged door, the previous property manager is also responsible for not taking responsibility and repairing the door, causing further problems.Question 3What information would you advise Sarah to include in the relevant company policies and procedures manual to customer complaint and dispute resolution, as well as guidelines for employee conflict and dispute resolution strategies? It is essential that conflict management procedures are clearly communicated to all staff as part of the overall implementation procedure. Management should communicate these new policies as part of the overall improvements made to the organization's policies