Business communication must become interpersonal again. No matter how we believe our human forms came to be, we were built to need personal contact and to function best with face-to-face communication. As children we craved comfort from touch, from a hug from our mothers. As teenagers, we held hands with our boyfriend or girlfriend. As adults in the workforce, we still need to feel that connection and comfort with our families and the people we work with. As Susan RoAne (2008), owner of a conferencing, consulting, and coaching company, discusses one way we believe this connection occurs through knowledge and building trust by communicating in person. Through this interpersonal interaction, we not only feel more comfortable with the people we collaborate with, but we can better share thoughts and understand what those people say verbally and on paper (p. 60). Do you trust someone you've never met in person? Most people say no, because there is no connection between you and the person until you meet them. It's important that employees feel a connection in their work and feel that what they do matters to the company and their colleagues. Employees feel a connection when they participate in regular face-to-face interactions with colleagues. Connections are important in the business world because, as David Ryback (2010), internationally renowned speaker and consultant, states: “Business cannot exist in the absence of relationships between people, the stronger the relationships, the greater the potential for success in business." (Ryback Cathcart and Nour 2010, p.19). The strength of relationships with colleagues correlates to the connection employees have in their work. When a connection is made, trust follows. With confidence, employee... middle of paper... Normally, in a company, when people work in a team, they meet every working day to discuss the task at hand. A team of brainstorming, discussing information and meetings is not only very beneficial for the company, but also builds connections and trust for the people on the team and shows regular face-to-face communication. Teams play to each other's strengths. Another way teams work well is how they use communication technologies just to facilitate communication within and outside the group. Team members do not rely on technologies, because it is expected that if one is part of the team, the employee is committed to working with the team in person. Teamwork adds individual work engagement by allowing team members to see how their work contributes to the project and later see how the team's completed project contributes to the entire company.