This includes email, text messaging, network software, web logs, and video conferencing (Robbins & Judge, 2009). This is why it is so important that mental models are established within work environments. These types of working groups will allow each team member to converse and come to a common understanding of what is expected of a particular task or project. Electronic communication lacks a personal element and can lead to misinterpretation of messages due to an implied or inserted undertone in a written message. One limitation mentioned by Robbins & Judge (2009) is the communication of negative messages. In many cases, a quick response when angry can cause a snowball effect very quickly. I remember an incident at work where an email conversation turned hostile between two colleagues. Email responses continued to be sent one after another. Unfortunately, the profanity was directed at another employee and the sender was unable to recall the message before everyone listed in the email could view it. As a result, this caused the suspension of a truly outstanding employee which ultimately resulted in termination. As mentioned by Soylu (2011). “Employees who have exploitative or abusive managers are more likely to learn bullying behaviors from their managers through social learning and, in turn, to bully their colleagues or subordinates.” good use