Empathy: All customers were treated as individuals and the staff took the time to get to know everyone, making their visit special and personalized. The staff also respected building a good relationship. Question 3The aim of AA customer service for Accor Hotels is to satisfy all guests by ensuring that all questions are answered and their needs are met, as well as reassuring them to ensure that all their needs are met. It's also important to let them know that there is always a staff member available to help them. Another goal of customer service is to encourage employees to exceed their expectations and encourage them to improve themselves. This will benefit themselves and the Accor organization. The ultimate customer service goal is for Accor Hotels to meet customer expectations and gain positive feedback that makes them want to return if all needs are met. This leads to more revenue and more jobs