If you don't look them in the eye while they talk to you, the listener will get the message that you are not giving them your full attention and that they are not worth your attention time. Making sure that when a guest speaks to you, you look them in the eye to acknowledge them and what they are saying, which is a form of respect and is important in everyday life while working in the hospitality industry. Nonverbal communication is relevant to the hospitality industry because having the ability to read guests through their facial expression and body language will help you understand them much more. Therefore you may be able to provide better service. Jasmine: Interpreting your guests' nonverbal cues and behaviors allows you to read their attitudes and better understand their needs. Executing the right nonverbal cues helps your guest feel at ease and make you more trustworthy. Therefore, here are some positive and negative examples of nonverbal communication that we want to talk about