Introduction According to Matthews & Thakkar (2012) achieving the most effective form of intercultural communication has been an ongoing challenge for global organizations. In the case of schools, medical facilities and organizations around the world, it is plausible to imagine how bilingualism is rapidly transitioning to multicultural and multilingualism. Being a leader of a multinational organization and being married to a Cuban man, my life is flooded with an explosion of cross-cultural interactions. Therefore, I found it interesting to research intercultural communication between people of Latin descent and Anglo-Saxon descent to better evaluate the effectiveness of intercultural communication. This will be done by evaluating what is symbolic. There are many studies on communication, but from a fundamental approach Williams' analysis of communication is that it is a basic human need, a basic human right; and above all, it is a fundamental human power. (Williams, 2000) Further research suggests that there are many forms of communication in the world today such as body language, verbal expression, written text, images and photographs. More specifically, we know that words carry with them meanings, which we initially learn through socialization and education. (Dinica, 2013) It is the social and educational influences around us, in any culture, that at an early age dictate our vision and use of communication. Communication occurs through symbolism. (Gudykunst & Kim, 2003) Symbols convey concepts (Light & McNaughton, 2014) and in the realm of communication, symbolic communication conveys messages interpreted by the recipient. (Gudykunst & Kim, 2003) Symbolic communication is probably the most powerful form of communication. Symbolic communication comes in various forms, such as facial expressions shown by one person to another, as well as the positioning of one's body that indicates the level of interest in the other. Through the process of developing our personality and our perspectives in life, we begin to identify with a particular culture. Gudykunst and Kim (2003) identify that symbols and language use remind us of our cultures, but operate without thinking, beyond our conscious awareness. Therefore, we unconsciously display our cultural identity in the form of language, dialect, appearance and behavior in different situations. Just as an individual connects with a cultural identity, all the people around us connect with a culture, even if they are not the same cultures, and often come into conflict with one of them.
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