We were all starving and very eager to sit down. As a group we decided that if we went around the corner and were closer to the check-in station we would be noticed and within minutes they asked for our group to be seated. The receptionist left without making eye contact or saying anything. I spoke and asked: can we follow you? Hesitantly he said, "Yes." She looked irritated and frustrated and seemed to be in a hurry. They sat us in the back corner of the L shaped restaurant with two chairs that were next to each other, clearly you could see that wasn't going to work. The waitress started apologizing for the wait and started asking for our drink orders. The waitress stood behind one of my classmates shouting over her shoulder at each person. Then it was like a relay when they brought out our meals. The waitress would ask one person what was needed and then leave before asking the entire table. I know there were fifteen people in our group, but when dealing with the public I feel they need to care more about the quality of service so that the customer comes back again. There were several times when I was looking at the restaurant and noticed several large groups and they were sitting in a straight line, which is the perfect place for large groups. I feel the staff needed more customer training so they could have a thriving restaurant. In conclusion I understood that communicating is not just talking, but listening and transmitting all the emotions that the public can perceive. I have now become more aware of my communication and listening skills. Ted's waiters and their service were unprofessional and may not have gotten it right