Our world has irreversibly become a smaller place due to globalization. There is more open trade between countries for consumer and industrial goods. Technology has become so advanced that one product can have parts manufactured by three different countries. As tax pressure causes an increase in outsourcing, there is a greater need than ever for standardization in production, from the demand for high-quality raw materials such as steel and steel. titanium produced with precise and consistent quality, with strict tolerances in complex components (ISO 9000:2008). ISO 9000 is part of a group of standards that details the conditions required to meet an organization's quality standards. ISO stands for International Organization for Standardization. The headquarters in Geneva, Switzerland is more of an office than a sparsely staffed headquarters. This is because ISO is more of a coordinated effort of technical teams or committees. The ISO 9000 management system is derived from standards developed from similar individual national standards from around the world around the 1970s. Canada used the Z299, Australia used the AS3900 and the Army used the Mil-Q_9858A. In the early 1980s the British used a standard for quality that would be reviewed by international committees and become the founding standard of ISO 9000. The ISO 9001 standard benefits the global market by standardizing the industrial and technical specifications of goods and services creating more competent structures. manufacturing and production industries and the reduction of international trade barriers. Compliance with ISO 9001 gives consumers confidence that goods and services are of the highest quality, safe and environmentally friendly. ISO 9001 has more than 150 affiliated...... middle of paper ......l organizations that are also members of ISO 9001 (Gordon, DK 2001). Organizations rely on customers, it is vital that their needs are understood and expectations are met. One way to ensure customer loyalty is to align organizational goals with customer needs. A principle of customer focus is managing relationships with customers by evaluating their satisfaction and systematically acting on the results. The goal of leadership is to communicate your needs throughout the company. Top management should create clear objectives, goals and unity. ISO 9001 establishes standards for continuous improvement through process management, effective decisions based on analysis, incorporating involvement of all levels of an organization and understanding customer needs. ISO 9000 improves trust and standards between suppliers and customers around the world. References