What aspects of restaurant work are particularly challenging for servers, and how does Barcelona's management approach help employees overcome the negative aspects of the job? Aspects of restaurant work that are particularly challenging for waiters would be poor management and customer satisfaction. In this profession of waiter in many cases it is very difficult to please everyone you serve. The approach taken by Barcelona management in helping their employees overcome the negative aspects of their jobs gave them the green light to do what was right to make the customer experience happy. By giving them this freedom, the waiters felt part of the organization when it came to making a decision