It was decided to use old furniture, but the furniture could not have any damage and the fabric had to be in good condition. Workstations had to be installed with the appropriate height and placement in the filing cabinets. Electrical sockets had to be functional in all workstations. Backup power had to be available for a maximum of two hours. The painting had to be flawless, with no uneven surfaces or dents in the wall. Process alignment involved receiving appropriate approvals from multiple stakeholders prior to alignment. Process alignment and technological improvements should increase efficiency and productivity as well as reduce costs. Technological improvements should eliminate manual processes and