Problem Statement: The Philadelphia Water Department has a serious problem with the accountability, motivation and laziness of its employees. This leads to a waste of time, money and resources every day because employees simply don't care whether assigned projects are completed on time or not. Even employees who care and actually try to get their work done find it difficult to do so due to office inefficiency. Organization and Problem Context: The Philadelphia Water Department (PWD) provides drinking water and wastewater services for Philadelphia and some of the surrounding areas. Due to the size of the organization, the PWD has several chapters, each with their own purposes, in the Philadelphia area. At one of these locations, where I worked as an instrument technician for my first co-op at Drexel University, I noticed the office's inefficiency problems. The atmosphere at this Philadelphia Water Department location can best be described as “overly relaxed.” The amount of time wasted in the office was drastic, and almost no one worked a full eight hours a day. Even supervisors would flag themselves for coming into work up to an hour and a half before actually doing so. Several employees surfed the Internet or played games on their computers or phones for hours at a time. My supervisor called us into his office every morning for a "meeting" where my coworkers talked about sports and current events. These meetings often took place in a restaurant where we had breakfast or lunch, all “on time.” This attitude towards work was encouraged by other employees and supervisors who recommended places to eat and at certain times we should go as well as... middle of paper... libraries. Network. May 5, 2014. Kotter, John P. “What Leaders Really Do.” Harvard Business Review 68.3 (1990): 103-11. Drexel University Libraries. Network. March 31, 2014.McCaskey, Michael B. “A Framework for Workgroup Analysis.” Managing people and organizations. Np: McGraw-Hill Book, 1992. 241-62. Google Books. Network. April 28, 2014.Oncken, William, Jr. and Donald L. Wass. “Time Management: Who Has the Monkey?” The Journal of Nursing Administration 5.6 (1975): 26-30. Drexel University Libraries. Network. May 5, 2014. Tannenbaum, Robert and Warren H. Schmidt. "How to choose a leadership model." Harvard Business Review 51.3 (1973): 162-80. Drexel University Libraries. Network. April 21, 2014.Ware, James. “Problem Solving and Conflict Resolution in Groups.” Managing people and organizations. Np: McGraw-Hill Book, 1992. 263-78. Google Books. Network. April 28. 2014.